I usually try and keep cases away from the forums, but since the account owners seem so intent on bringing it here, I'll just clarify what happened with this account:
1. The account was reported to be cheating by botting.
2. An investigation found clear evidence that this was true, the account was banned.
3. The players on the account lied in their appeal, then "came clean".
4. A punishment was offered to the account.
5. The players on the account asked for a smaller punishment.
6. Further investigation revealed that when the players "came clean", they actually lied, and the cheating was more widespread and performed by multiple players on the account.
7. We have a strict policy on botting in order to keep the game fair for those players who are actually good enough at the game to do well without resorting to cheating. The punishment was retracted and the account permanently banned.
Two things to learn from this:
Don't cheat. Don't lie in appeals.
Cheers!
