How does this guy run this community?


By internal policy, all premium and sale related questions are escalated to Community Managers (including myself and @mellofax ), and we are the only ones allowed to deal with these cases. About 3 months ago we have changed the policy to actually swap items across worlds, which we have also done for a few hundred players so far. So either you have seen it happen before this timeframe, or there was a policy breach (in which case I urge you to send me the ticket number in a private message so I can review it and see where it went wrong).
Sad to see breaches in protocol still happen, where players are treated differently, just a luck of a draw of which mod they draw.
Players would never find this out as they aren't allowed to share tickets among themselves, unlucky for TW support team I happen to play on two accounts which put in the same support request but got different replies from two different mods.