DeletedUser656
Guest
Dear Players,
Welcome to the third official Tribal Wars newsletter! Today’s newsletter covers the updated rules, updates to our support system, a variety of player asked questions and information on the attack break and staff changes.
Rule change
We hope that everyone noticed our rule change on Sunday morning and have had a chance to get up to the date with the changed rules. If not, we really do urge you to take a look.
Since Tribal Wars started in 2006 our rules page has been steadily growing and expanding, growing to a massive 3800 words in total. If we assume that people can read roughly 400 words per minute, then that’s a huge 9.5 minutes players need to spend reading through the rules before they can even get into the game. We decided it was time to try and untangle the mess and provide a new shorter, clarified set of rules.
In total the initial rewrite took over 5 hours, followed by many more after we shared the rules with the entire team. From planning to the final result the rewrite took nearly a month, but we’re happy with the end result. We feel that the rules are clearer now, and definitely shorter. The final word count now comes to around 2800 words.
Updates to the support system
In an attempt to improve our customer support experience we’ve made two changes to our support system today.
Firstly, when reporting players for breaching our rules you can now enter up to 5 player names instead of just one. These must be valid players so make sure you enter the names just as they appear in-game! If you’re reporting a tribe please don’t try and put the tribe’s name in the player box. We’d rather you enter the name of the tribe’s duke.
Secondly, you are now able to rate the quality and speed of response to a support ticket. You should now see an option to do so below the latest reply to the support ticket. However, this option will only appear if we’ve replied to the ticket recently. You are also not able to rate ban appeal tickets.
Player questions
I saw that under the help section you have a night bonus option, but this is not enabled on any worlds. What is the night bonus and why don’t you use it?
The night bonus is a setting that increases the defense bonus of a village while the "night" period is active. This is a commonly-used setting in national Tribalwars servers, where the majority of the players live in a single time zone, to offer added protection while players are likely to be asleep. As Tribalwars.net is a multinational server, there is no one time period where most players will be slumbering, and so this setting would be very difficult to implement to everyone's satisfaction on Tribalwars.net.
Is there a way for me to transfer premium points to another account on another world?
Yes, this is extremely easy. Simply click on ‘Premium’ at the top, then ‘Transfer’. Fill in the details and click Continue to start the transfer.
Is it possible for two players to start a new world reasonably close to each other?
There’s no for sure way of achieving this. The best you can do is to join at the same time and select the same starting direction.
Why can’t you attack someone if you have sat an account for more than 60 days in the last 120?
The rule was implemented to stop long term sitting (Permanent Sitting), as account sitting is meant to be a temporary solution rather than a long term one. After 60 days of sitting the account receives limit sitting. After 120 days, the sitting may be ended by game staff.
Game moderators are recruited from the player base. What measures are taken to ensure impartiality? If I suspect foul play can I request another moderator investigates? Would a corrupt moderator be able to prevent me from reaching another staff member?
Mods are chosen for integrity and recruited from the player-base because they know the game and want to help the community they have been part of for so long. New staff are interviewed before placement so as to prohibit being placed on any world they play, or on any world with too many former companions. Mods have no access to info on any world they play. For worlds they oversee, they are forbidden from revealing any specific ticket or account information to the public, to friends, or even to another moderator playing on the world involved. They could get fired for doing so; any such verbal request for inside information must be reported. Additionally, all actions done on the moderation tools are logged and reviewed regularly. So, to put your mind at ease, there are many measures in place to ensure impartiality.
You could (as a player still suspecting foul play) create a support ticket addressing it. Do so within reason and not to the point of submitting superfluous complaints. If any corrupt moderator existed, he would be incapable of preventing you from reaching another moderator; a Mod who finds a ticket against himself must immediately kick it up to a supervisor. Support tickets cannot be hidden or deleted; other mods and supervisors who don't play the game at all review support ticket files regularly.
Attack break
We’ve been receiving lots of requests for information about whether there will be an attack break this year over Christmas and New Year. We’ll post an announcement about this on Monday the 14th.
Staff changes
We’d like to extend a warm welcome to Chaos667 and eLeMeNOhPi who join our forum moderation team.
-------------------------------------------------------------
It’s Christmas day in 15 days, so the next newsletter may be slightly early or slightly late.
We’d love to hear any feedback or suggestions you have so please do reply here to let us know how we’re doing!
Kind regards,
Jon “Morthy” Dawson
Community Manager
Welcome to the third official Tribal Wars newsletter! Today’s newsletter covers the updated rules, updates to our support system, a variety of player asked questions and information on the attack break and staff changes.
Rule change
We hope that everyone noticed our rule change on Sunday morning and have had a chance to get up to the date with the changed rules. If not, we really do urge you to take a look.
Since Tribal Wars started in 2006 our rules page has been steadily growing and expanding, growing to a massive 3800 words in total. If we assume that people can read roughly 400 words per minute, then that’s a huge 9.5 minutes players need to spend reading through the rules before they can even get into the game. We decided it was time to try and untangle the mess and provide a new shorter, clarified set of rules.
In total the initial rewrite took over 5 hours, followed by many more after we shared the rules with the entire team. From planning to the final result the rewrite took nearly a month, but we’re happy with the end result. We feel that the rules are clearer now, and definitely shorter. The final word count now comes to around 2800 words.
Updates to the support system
In an attempt to improve our customer support experience we’ve made two changes to our support system today.
Firstly, when reporting players for breaching our rules you can now enter up to 5 player names instead of just one. These must be valid players so make sure you enter the names just as they appear in-game! If you’re reporting a tribe please don’t try and put the tribe’s name in the player box. We’d rather you enter the name of the tribe’s duke.
Secondly, you are now able to rate the quality and speed of response to a support ticket. You should now see an option to do so below the latest reply to the support ticket. However, this option will only appear if we’ve replied to the ticket recently. You are also not able to rate ban appeal tickets.
Player questions
I saw that under the help section you have a night bonus option, but this is not enabled on any worlds. What is the night bonus and why don’t you use it?
The night bonus is a setting that increases the defense bonus of a village while the "night" period is active. This is a commonly-used setting in national Tribalwars servers, where the majority of the players live in a single time zone, to offer added protection while players are likely to be asleep. As Tribalwars.net is a multinational server, there is no one time period where most players will be slumbering, and so this setting would be very difficult to implement to everyone's satisfaction on Tribalwars.net.
Is there a way for me to transfer premium points to another account on another world?
Yes, this is extremely easy. Simply click on ‘Premium’ at the top, then ‘Transfer’. Fill in the details and click Continue to start the transfer.
Is it possible for two players to start a new world reasonably close to each other?
There’s no for sure way of achieving this. The best you can do is to join at the same time and select the same starting direction.
Why can’t you attack someone if you have sat an account for more than 60 days in the last 120?
The rule was implemented to stop long term sitting (Permanent Sitting), as account sitting is meant to be a temporary solution rather than a long term one. After 60 days of sitting the account receives limit sitting. After 120 days, the sitting may be ended by game staff.
Game moderators are recruited from the player base. What measures are taken to ensure impartiality? If I suspect foul play can I request another moderator investigates? Would a corrupt moderator be able to prevent me from reaching another staff member?
Mods are chosen for integrity and recruited from the player-base because they know the game and want to help the community they have been part of for so long. New staff are interviewed before placement so as to prohibit being placed on any world they play, or on any world with too many former companions. Mods have no access to info on any world they play. For worlds they oversee, they are forbidden from revealing any specific ticket or account information to the public, to friends, or even to another moderator playing on the world involved. They could get fired for doing so; any such verbal request for inside information must be reported. Additionally, all actions done on the moderation tools are logged and reviewed regularly. So, to put your mind at ease, there are many measures in place to ensure impartiality.
You could (as a player still suspecting foul play) create a support ticket addressing it. Do so within reason and not to the point of submitting superfluous complaints. If any corrupt moderator existed, he would be incapable of preventing you from reaching another moderator; a Mod who finds a ticket against himself must immediately kick it up to a supervisor. Support tickets cannot be hidden or deleted; other mods and supervisors who don't play the game at all review support ticket files regularly.
Attack break
We’ve been receiving lots of requests for information about whether there will be an attack break this year over Christmas and New Year. We’ll post an announcement about this on Monday the 14th.
Staff changes
We’d like to extend a warm welcome to Chaos667 and eLeMeNOhPi who join our forum moderation team.
-------------------------------------------------------------
It’s Christmas day in 15 days, so the next newsletter may be slightly early or slightly late.
We’d love to hear any feedback or suggestions you have so please do reply here to let us know how we’re doing!
Kind regards,
Jon “Morthy” Dawson
Community Manager